Grievance Redressal Policy

1. Objective Learning Power is committed to providing a transparent, fair, and user-friendly experience. This Grievance Redressal Policy outlines the procedure for addressing user complaints, concerns, or grievances related to the use of our platform, services, or content. 2. Scope of Grievances Users may raise grievances related to, but not limited to: Account access issues Payment-related concerns Course access or technical issues Communication or support-related matters Data privacy or security concerns This policy does not cover grievances related to: Trading or investment losses Market performance Outcomes or results from educational content 3. Grievance Redressal Officer For the purpose of this policy, the Grievance Redressal Officer for Learning Power is: Grievance Officer: Learning Power Support Team Email: thelearningpower@gmail.com 4. Grievance Submission Process To register a grievance, users must send an email with the following details: Full name Registered email ID Description of the issue Relevant transaction ID or screenshots (if applicable) Emails without sufficient information may result in delayed resolution. 5. Resolution Timeline Acknowledgment of grievance: Within 48 hours of receipt Resolution timeframe: Within 7 business days, depending on the nature of the issue Complex issues requiring third-party verification (payment gateways, service providers) may take additional time. 6. Escalation If a user is not satisfied with the initial resolution, they may request an escalation by replying to the same email thread with additional clarification or concerns. Learning Power will review escalated grievances and make reasonable efforts to resolve them in a fair and timely manner. 7. Limitations Learning Power shall not be responsible for grievances arising from: User negligence or misuse of the platform Third-party services beyond our control Internet connectivity or device-related issues Educational outcomes and financial decisions remain the sole responsibility of the user. 8. Record Keeping Learning Power may maintain records of grievances and resolutions for internal review, compliance, and quality improvement purposes. 9. Policy Updates Learning Power reserves the right to amend this Grievance Redressal Policy at any time. Updates will be effective immediately upon posting on the Platform. 10. Contact Information For grievance-related communication, please contact: Email: thelearningpower@gmail.com Brand Name: Learning Power